Privacy Policy
Policy on
Privacy
Gestion Solution Construction Inc.: rbqlicence.com and the Groupe GSC mobile app
Last updated: September 1, 2026
About Us
Gestion Solution Construction Inc. (“GSC,” “we”) operates the rbqlicence.com website and the Groupe GSC mobile app. This policy explains what personal information we collect, why we collect it, with whom we share it, how long we retain it, and what your rights are.
It is governed by Quebec's Act respecting the protection of personal information in the private sector (Act 25).
The companies in question. GSC consists of three separate companies, which operate four offices:
- Gestion Solution Construction Inc., Laval and Brossard offices
- Gestion Solution Construction Québec Inc., Quebec City Office
- Gatineau Construction Management Solutions, Inc., Gatineau Office
The platform is operated by Gestion Solution Construction, Inc. When you do business with the Quebec City or Gatineau office, your information is processed by the corresponding company and may be shared between these companies only to the extent necessary for your case.
1. Privacy Officer
Alex Bachand
General Manager
alexbachand@groupegsc.com
Gestion Solution Construction Inc., 4455 Highway 440, Suite 295, Laval, Quebec H7P 4W6
Any questions, access requests, or complaints may be directed to him directly regarding any of the three companies.
2. What We Collect
Create an Account
First name, last name, email address, and password. Your email address is verified with a code before your account is activated. We retain a record of your consent to this policy, along with the date.
Profile
You can add the following at any time: username, photo, title or occupation, company, city, RBQ license number, bio, links to your social media accounts, date of birth, gender, and phone number. These fields are optional, and you can edit or remove them yourself.
What You Post
Posts, comments, polls, questions and answers, directory listings, private messages, photos, and videos.
Assistant
Your interactions with the built-in assistant, as well as the city you specify, help it provide you with relevant results.
Notifications
Your device ID for notifications; preferences by notification type. If you enable text messages, your phone number will be verified via a code.
Mobile app
With your permission, your approximate location is used solely to center the directory map and locate the nearest branch. It is neither stored nor shared with anyone: it remains on your device for the duration of the session. You can decline or disable this feature in your device’s settings.
Error reports from the app (device model, version, technical details of the issue) are sent to our diagnostic tool. They do not contain any content you have written.
The app does not contain any advertising tools and does not track your activity outside of the app.
Website Forms
Last name, first name, email, phone number, branch, and message. This information is used to respond to your request.
RBQ Support
Assistance with obtaining an RBQ license is provided outside the platform. The information and documents you provide to us in this context are governed by the service agreement and the forms you sign with us, and are not uploaded to the website or the app.
Your training certificates obtained through the platform may be included in your license application, with your permission. Certificates for mandatory continuing education follow a different set of rules, as described below.
Training
Your progress, your results, and your certificates. This information is strictly private: no other member has access to it.
Some of our courses are offered on the Lära platform, which collects your name, email address, and course progress.
Mandatory continuing education. When you complete a mandatory continuing education course, your certificate is automatically sent to the Régie du bâtiment du Québec. This submission is part of the service: it allows the Régie to verify that you have fulfilled your obligation. It takes place as soon as the course is completed.
Automatically
IP address (used solely to prevent abuse; never stored), language, and technical connection logs.
3. Why We Use Them
- To give you access to your account and services
- Manage the directory, the community, messaging, and training
- Send you the notifications you've selected
- Moderate public content and enforce the rules
- Responding to Your Requests
- Improving Our Services
- To send you our marketing communications, if you have given your consent
- Comply with our legal and accounting obligations
We do not use your information for any other purposes.
4. What other members can see
Nothing is visible to the general public: the directory and profiles are accessible only to logged-in members and are not indexed by search engines.
Visible to logged-in members: your name, photo, company, title or occupation, bio, city, RBQ license number, and membership start date.
Never visible: your email address, date of birth, phone number, and gender.
What you post will be visible depending on the setting you choose when you post it.
Your listings. When you post a listing in the directory or marketplace, the contact information you provide (phone number, email, address) becomes visible to all members. You decide what to include, and you can remove the listing at any time.
No directory entry is created without a request from the individual or business in question.
5. Automated moderation
Content that you post publicly—including posts, comments, questions, announcements, and their photos—is automatically analyzed before it goes live. The analysis combines internal rules and an artificial intelligence tool provided by Anthropic. It may block content without human intervention.
Your private messages are not analyzed by artificial intelligence. Only internal automated rules apply to them.
If content is blocked, we will notify you and explain the reason. You may request that a member of our team review the decision and submit your comments. You may also ask us what information was used and have any inaccurate information corrected.
6. Who We Share Them With
We do not sell or rent your information. We use the following service providers solely for the purposes indicated:
A few clarifications:
Payments. Your card information is entered directly with our payment provider and never passes through our servers. We only store the amount, the date, and a transaction ID.
Notifications. When you receive a notification for a new message, a preview of the message is included. This preview is therefore sent through the notification or SMS provider. You can disable these channels in your settings.
Artificial Intelligence. Public content and its images are sent to Anthropic for moderation, as are your interactions with the assistant.
The platform also features accounts powered by artificial intelligence—which are identified as such—that participate in discussions. When one of these accounts responds to a post, its content is sent to Anthropic without your name.
Régie du bâtiment du Québec. Certificates for mandatory continuing education are automatically sent to you as soon as the training is completed, since that is the very purpose of the training. As part of our support services, we also provide you with the information and documents required for your license application, with your authorization.
We may also disclose information when required by law.
The website, the app, and their database are hosted in Quebec. However, certain information is processed or stored outside Quebec by our service providers: your customer profile in our customer relationship management system, which is hosted in the United States, and the videos you post, which are streamed via a global network to ensure smooth playback. Before using a service provider located outside Quebec, we assess the level of protection provided and establish contractual safeguards, as required by Act 25.
| Supplier | Role | Location |
|---|---|---|
| Rapidenet Canada | Hosting for the website, the app, and the database | Montréal |
| Cloudflare | Video Storage and Distribution | An American company with a global network |
| Anthropic | Moderation of public content, built-in assistant | United States |
| AI Travel | Speech-to-text conversion for voice dictation | United States |
| OpenAI | Documentary Research by the Assistant | United States |
| OneSignal | Notifications on Your Device | United States |
| SendGrid | Sending Our Emails | United States |
| Twilio | Sending Text Messages and Verifying Your Number | United States |
| Stripe | Payment Processing | United States |
| Sentry | Technical Error Reports | European Union |
| Exhibition | App Updates | United States |
| Website traffic tracking (Analytics, Tag Manager), advertising (Ads), business listings in the directory | United States | |
| OpenStreetMap Foundation | Map View | Europe |
| Zoho | Customer records, tracking requests and cases | United States |
| Lära | Online Training Platform | Canada |
| Mailchimp | Sending the newsletter | United States |
| Meta | Advertising and analytics on the website, with your consent | United States |
| TikTok | Advertising and analytics on the website, with your consent | Singapore, with warehousing in the United States, Malaysia, and Singapore |
7. Partners
We work with partners who offer services that complement those available to our members. Your information is never shared with them automatically. Opening an account, taking a training course, or using the app does not result in any information being shared with a partner.
Information is shared only in two cases: when you request a specific service that is provided by a partner, or when you expressly authorize us to put you in touch with that partner. In such cases, only the information necessary for that service is shared.
Our current partners:
| Partner | Domain |
|---|---|
| RONA | Discounts for Members |
| GoLexGo, Inc. | Legal Services and Company Formation |
| Trio Accounting Firm | Accounting Services |
| Agrea CPA Inc. | Accounting Services |
| Vincent Bolduc Financial Services | Financial Services |
| MP2B Insurance | Insurance |
| Exodus Architect, Inc. | Architectural Services |
8. Safety
Data transfers are encrypted. Access to production data is restricted to those who need it. The files you upload can only be accessed via secure links.
Backups are encrypted and stored in Canada. Deleted data may remain there until it expires.
In the event of a privacy incident that poses a risk of serious harm, we notify the Commission d’accès à l’information and the individuals concerned. We maintain a record of all incidents.
9. How long we keep them
| Information | Duration |
|---|---|
| Account and Profile | As long as the account exists |
| Account Deleted | Immediate Anonymization |
| Orders and Invoices | 7 years (tax requirement) |
| Evidence of Consent | Account term + 3 years |
| Moderation Decisions | 24 months |
| Excerpts from content awaiting moderation | 12 months |
| Conversations with the Assistant | 12 months after the last activity |
| Notification Logs | 6 months |
| Requests Sent to Partners | 12 months |
| Technical Journals | 30 days |
| RBQ Supporting Documents | Outside the platform, as specified in your service agreement |
| Training and Certificates | Stored indefinitely, even after the account is deleted |
| Job Applications | Destroyed as soon as an application is rejected |
10. Commercial Communications
We will only send you our newsletter and promotional communications if you have given your consent, separately from your membership. You can withdraw this consent at any time, and each email contains an unsubscribe link that works even without an internet connection.
Notifications related to your account's operation are not marketing communications; you can manage them in your preferences.
11. Cookies
A cookie is a small file stored on your device when you visit a website. It allows the website to function, remember your preferences, or track its traffic.
No non-essential cookies are stored without your consent. You provide your consent via the banner displayed on your first visit, and you can change your settings at any time.
Most of these tools are loaded by Google Tag Manager, which serves as a container.
- Essential: required for the site to function; always active. In particular, they maintain your session and your cookie preferences.
- Analytics: Google Analytics, for tracking website traffic.
- Marketing: Google Ads, Meta, and TikTok—for measuring our advertising campaigns.
- Request Tracking: Zoho, to link a received request to the campaign that generated it.
Analytics, marketing, and request-tracking cookies are enabled only with your consent.
Change your settings. The "Preferences" button, located at the bottom of each page, allows you to change your settings at any time. You can also block or delete cookies in your browser settings, which may affect how the site works.
Duration. Essential cookies expire at the end of your session or after a few months. Other cookies expire according to the timeframes set by each provider, typically between 12 and 24 months.
The mobile app does not include any of these tools.
12. Your Rights
You can:
- View the information we have about you
- Have any that are inaccurate or incomplete corrected
- Delete your account, either directly in the app or on the website
- Withdraw your consent to marketing communications or cookies
- Obtain a copy of the information you have provided to us in a structured format
- File a complaint with the Quebec Commission on Access to Information
Write to the person listed in Section 1. We will respond within 30 days.
What happens when you delete your account. Your profile fields, photo, posts, comments, photos, conversations with the assistant, group memberships, and preferences will be deleted. Your ads will be removed, and any contact information they contained will be erased. All your sessions will be closed, and your notification subscriptions will be canceled.
Some items are not deleted but are anonymized or retained for a specific reason. Your questions and answers in the forums remain, without your name, so as not to disrupt the discussions in which other members have participated. The messages you sent remain visible to their recipients, marked as anonymous, because they belong to the recipients as well; the photos you uploaded there are deleted. Finally, we retain your invoices for the period required by law, a record of moderation decisions concerning you, and proof of your consent.
Your training records and certificates are retained even after your account is deleted. Your certificates serve as proof of the training you have completed and may be useful when dealing with the Régie du bâtiment du Québec.
13. Changes
We may update this policy. The date of the last update is shown at the top of the page. If there are any significant changes, we will notify you.
14. Contact Us
Alex Bachand
General Manager
alexbachand@groupegsc.com
Gestion Solution Construction Inc., 4455 Autoroute 440, Suite 295, Laval, Quebec H7P 4W6